Samsung Email app not showing folders

[RobinCB]

I've begun relying more and more on my phone's email but realize now that folders/subfolders aren't there. I really don't want to have to uninstall and reinstall since I've got several emails in the app and I don't look forward to re-customizing.

There don't seem to be any updates. Version 6.1.94.2 is installed on my Samsung Galaxy S22 Ultra.  Does anyone have any ideas? If I do uninstall, when I reinstall, is there any way to save my settings/customizations?

[Isabella Rose]

Hi,

I understand how inconvenient this issue can be. Here are a few suggestions to help resolve the problem with your Samsung Email app:

1. Refresh Account Sync:

   • Go to Settings > Accounts and backup > Accounts.
   • Select the email account in question and tap on Sync account. Make sure all relevant options are enabled.

2. Clear Cache and Data:

   • Go to Settings > Apps > Samsung Email.
   • Tap on Storage and then Clear Cache. If that doesn’t work, you might try Clear Data. Note that clearing data will reset the app and you’ll need to reconfigure your accounts.

3. Check Folder Settings:

   • Open the Samsung Email app.
   • Go to the Menu (three horizontal lines) and look for Manage folders or Folder settings. Ensure all necessary folders are enabled and visible.

4. Re-add Account:

   • If the above steps don’t work, try removing and re-adding the email account. This can often resolve sync issues without needing to reinstall the app.

5. Export Settings:

   • Unfortunately, the Samsung Email app does not have a built-in feature to export settings. However, if you do need to uninstall and reinstall, make a note of your custom settings beforehand to reconfigure them manually after reinstallation.

6. Alternative Email App:

   • As a last resort, consider using an alternative email app that supports folder synchronization, such as Microsoft Outlook or Gmail, which might offer a more stable experience.

I hope one of these suggestions helps!

[RobinCB]

Thank you, Isabella Rose.  I believe #3 I see the problem.  In Manage Folders, the Inbox is not bright like the other folders (that's what most of my folders are sub-folders of).  Is there a way to fix this without removing and re-adding the account?

[Erin_Ann]

That's what's happening to me now. Have you found a solution??