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userDl5RtlzNlo
Cosmic Ray

Re: Samsung galaxy s7 edge sound distortion

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I agree I just paid 769 + tax for my s7 edge and had crackling speaker sound. I called samsung 16 days after purchase and they said I can't return it. I told them about problem of speaker crackling and that I searched Internet and others were having same issues. Samsung said no known issues on this case. Then I got servey link but when I clicked on it took me too all there products. What a joke samsung does not care about there customers. I will never buy samsung again poor customer service and they clearly lie. This topic is all over the Internet and there site. Samsung is BS
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SnakesShadow
Astronaut

Re: Samsung galaxy s7 edge sound distortion

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For the sound cutting out issue:

 

Try:

enabling Developer Options

 

Make sure Prevent USB Audio Routing is OFF

 

This seems to have worked for me, but I've only just fiddled with that setting. I was having a really bad incident of sound repeatedly fading out, and it rather suddenly stopped after I turned it off so it seems to have fixed it, but I'll give it a few days before I decide that I've really, truly fixed my problem.

 

For Developer Options:

Settings

About Device

Repeatedly tap Build # until it activates (may take as few as 5, but could be more)

 

http://m.androidcentral.com/how-enable-developer-mode-galaxy-s7

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userZEknxH5INA
Asteroid

Re: Samsung galaxy s7 edge sound distortion

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Oh you bet they no and your right they don't care. I have had a S model 2 S 4's and a STATEMENT now own S7 Edge. Every S model Samsung I have owned the microphone needed replaced. Like you I called Samsung..."no ever heard of it" reason why they do not want to have to extend a warranty on a specific "Know" problem. Rather call the shots 1 on 1 case by case then it's a Secret Warranty. Right Samsung you know I know

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userZEknxH5INA
Asteroid

Re: Samsung galaxy s7 edge sound distortion

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Oh you bet they no and your right they don't care. I have had a S model 2 S 4's and a S5 now own S7 Edge. Every S model Samsung I have owned the microphone needed replaced. Like you I called Samsung..."no ever heard of it" reason why they do not want to have to extend a warranty on a specific "Know" problem. Rather call the shots 1 on 1 case by case then it's a Secret Warranty. Right Samsung you know I know

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userZEknxH5INA
Asteroid

Re: Samsung galaxy s7 edge sound distortion

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Oh you bet they no and your right they don't care. I have had a S model 2 S 4's and a S5 now own S7 Edge. Every S model Samsung I have owned the microphone needed replaced. Like you I called Samsung..."no ever heard of it" reason why they do not want to have to extend a warranty on a specific "Know" problem. Rather call the shots 1 on 1 case by case then it's a Secret Warranty. Right Samsung you know I know

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userhb4p5IKVGt
Astronaut

Re: Samsung galaxy s7 edge sound distortion

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I have the exact same issue with my brand new S7 Edge. The latest time it happened, it was while sound was playing the background (a podcast). Then I use speak to text to Google something. And then the sound from Google's automated sound started crackling and so the podcast. All the sound continued to crackle/distort constantly for all apps and all sound. The only thing that stops it is to restart the phone. But it's BS that I have to do this quite often on a brand new phone. If there's any better solutions than the safe mode or anything like that let me know please.

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userUUr4rXUKvv
Astronaut

Re: Samsung galaxy s7 edge sound distortion

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Plz help my speaker keeps popping ....i turned safe mode on still having a problem 

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Highlighted
MikeMc
Constellation

Re: Samsung galaxy s7 edge sound distortion

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WeChat was the app that caused issues with two of my S7s.  Force stop the app and then remove the permission for phone and microphone.

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Neutron Star

Re: Samsung galaxy s7 edge sound distortion

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Please make sure to post your review of the app on Google Play. This way you inform others to not go through the same issue as you did.
https://play.google.com/store/apps/details?id=com.tencent.mm

Cheers


Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

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userxunrrAtWPo
Astronaut

Re: Samsung galaxy s7 edge sound distortion

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I shut all my apps off and still have trouble with extreme static. It's annoying and I will be discontinuing and going to a cheap phone. 

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