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Original topic:

Text messages in MMS not downloading

(Topic created: 09-21-2020 02:45 PM)
Namaste514
Asteroid
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Galaxy S Phones

Hi!

 

I have searched to the ends of the internet, worked with my provider, verified my APN, worked with Samsung support and went to an authorized Samsung service center without any luck on resolving my issue. I am not receiving all of my texts when in a Group text - MMS. I will receive all of my texts, however, if I am in a one-to-one text message. I have factory reset my phone, ensured that the MMS auto download is on, the service center flashed the phone, and I have done all the things. 

 

When I am in a group text, I will recieve some of the texts but then some of them will not download. The text will fall under the person who sent it and it will have the following:

 

No Subject

Message Size

Expires: date/time

<<download>>

 

When I click download, nothing happens!

 

At this point, I am ready to give up on Samsung. The service location could not resolve the issue and told me that I would have to send the phone into the service center without a temp being provided. Obviously, sending my phone in without a back up is not an option. 

 

I have been having this issue for about two months now. It happens when I am on my mobile data only and wifi only. I am at my wits end with this phone and it is only a year old 😞 

 

If anyone has any ideas, I would greatly appreciate it. This is my last ditch effort before I move (unhappily) away from Samsung and to an iPhone.

1 Solution


Accepted Solutions
Solution
BertnTX
Constellation
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Galaxy S Phones
here it is-
go to settings
select connections
turn off wifi
also in connections select mobile networks
in mobile networks turn off mobile data.
do nothing for 1 minute
now turn on both mobile data and wifi
now restart your phone

be aware it worked immediately for my phone although I have had to do this process a couple of times. it continues to work.

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24 Replies
This-is-me
Comet
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Galaxy S Phones
Open samsung members app. Look at bottom of page, select get help. Now go perform your procedure to get your complaint. Soon as it malfunction, go to get help, send log with your concern. Samsung tech will respond within a few days with some resolve
Namaste514
Asteroid
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Galaxy S Phones

Thanks! I will try that.

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userhC2KBp5f24
Astronaut
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Galaxy S Phones

Thanks i will definitely do that so they can see how often this happens!

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Pigskin
Astronaut
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Galaxy S Phones
Mine is doing the same. Did you find a solution?
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Namaste514
Asteroid
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Galaxy S Phones
What provider do you have?
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userYKjU23rgeI
Constellation
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Galaxy S Phones
Following. Having the same issue.
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BertnTX
Constellation
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Galaxy S Phones
following, I have the same issue. I just sent support the issue, as mentioned by Comet.
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BertnTX
Constellation
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Galaxy S Phones
by the way, when I do a full shutdown the messages will usually appear.
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Namaste514
Asteroid
Options
Galaxy S Phones
I have done a full shut down, cleared the cache to the phone and the message app, factory reset the phone and had their service team flash the phone. Samsung has not given me any more troubleshooting assistance other than they want me to send them my phone (without a spare or temp phone). The support provided by Samsung has been pretty horrible. I have used Samsung for years and this may be my last one.