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Constellation

Re: Mobile data and wi-fi issues - Sprint

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@Ladydee1087 

I went through asurion because neither sprint nor Samsung wanted to fix the issue. I didnt get charged one dime and they actually replaced my device twice the first 2 didnt work the third one is working.  

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Cosmic Ray

Re: Mobile data and wi-fi issues - Sprint

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who is asurion? did u buy it there or? best buy sprint samsung all giving me run around. 

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Astronaut

Re: Mobile data and wi-fi issues - Sprint

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What did Samsumg tell you? I am having the same issue and they are only willing to replace the leaving with me with no phone for 15 days!! How did you get Asurion not to charge you? Please help!!!

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Asteroid

Re: Mobile data and wi-fi issues - Sprint

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Tried 3 different unlocked s10+ with AT&T SIM cardDOESN'T WORK!

Stuck on band 2 pulling no data!

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Asteroid

Re: Mobile data and wi-fi issues - Sprint

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Another user reporting the same issue. Ticket opened with Sprint, waiting for call back. Phone is essentially useless. 

 

Would be nice if Samsung and Sprint would talk to each other. 

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Constellation

Re: Mobile data and wi-fi issues - Sprint

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I have the same issues. I've gone through 2 s10+'s so far and both after a week drop service. Also my phone overheats when is not connected to wifi because it's struggling to connect to a network. So I've gone to several sprint sites who suggested it was Samsung and there is nothing they can do. I've delt with no service for the first 2 weeks and completely broke down. I went to trade it in and they replaced it with another s10+, they also stated it would be all they could do for me so I'm literally stuck with a POS phone that looks really nice but can't use due to no network. On week four with this phone and im not getting service again yet I'm paying sprint for a full month of no service...

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Samsung Moderator
Samsung Moderator

Re: Mobile data and wifi issues - All Carriers

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Samsung is aware that users are experiencing unexpected roaming, data loss, or voice issues on a Samsung Galaxy S10, S10+ or S10e. A software upgrade will be made available for your device in the near future that will help address your experience. When it is released, you can update directly on your device by opening Apps > Settings > System updates > Download and install. If you still experience an issue with your device after the update, let us know. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Cosmic Ray

Re: Mobile data and wi-fi issues - Sprint

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when is this update coming out?

software version 

 

g975usqu1asc8 still not working

 

as of today at 10:38pm

 

still data lost, roaming, 5mb download speed with 0 upload. drop calls, cant connect to anything. 

 

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Asteroid

Re: Mobile data and wi-fi issues - Sprint

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@SamsungZell wrote:

If you are experiencing unexpected roaming, data loss, or voice issues on a Galaxy S10, S10+, or S10e, We recommend upgrading to latest software versions, When they become available.


Carriers released their update but those of us who are unlocked and boufht from Samsung are still waiting. How does it make sense unlocked are the last to receive this? 

Sprint said there was a hardware issue with the pre-order batxh but Samsung won't clarify that. 

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Cosmic Ray

Re: Mobile data and wi-fi issues - Sprint

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@userDsJPJn6Vy6 wrote:

@SamsungZell wrote:

If you are experiencing unexpected roaming, data loss, or voice issues on a Galaxy S10, S10+, or S10e, We recommend upgrading to latest software versions, When they become available.


Carriers released their update but those of us who are unlocked and boufht from Samsung are still waiting. How does it make sense unlocked are the last to receive this? 

Sprint said there was a hardware issue with the pre-order batxh but Samsung won't clarify that. 


Carrier or unlocked doesn't matter - both are not working 

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