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Porcoline
Asteroid

Trade-in Requirement not met.

JUMP TO SOLUTION

I just got an email saying my trade-in requirement was not met. Their reason was that my device was not reset, even though I factory resetted it, and I even recorded it when I turned my phone back on briefly before packaging it. 

 

They also sent me two photos of the phone with some hard-board papers with words "Locked," and "Cracked" on it. Yes, my phone is "Locked," because I bought it full price from T-mobile. But they didn't ask me or request for an unlocked phone. 

 

Also, I am beyond mad that they implied my phone was cracked. I've always used screen protector and case, and when I took them off to send in my phone, there weren't even a speckle of dust or scratch. No smudges. It looked brand new. 

 

So, I think Samsung is doing this on purpose to scam us that $550 because they probably will have trouble refurbishing phones and reselling them. 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Trade-in Requirement not met.

JUMP TO SOLUTION

I recommend reaching out to ECommerce. They can be reached 1-855-726-8721

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Trade-in Requirement not met.

JUMP TO SOLUTION

I recommend reaching out to ECommerce. They can be reached 1-855-726-8721

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userc4DmkljLFr
Constellation

Re: Trade-in Requirement not met.

JUMP TO SOLUTION

Did you remove it from your Google account devices after reset? Maybe that's it.

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Porcoline
Asteroid

Re: Trade-in Requirement not met.

JUMP TO SOLUTION

what does google have to do with anything? I just followed instructions on samsung/youtube video. Took out my sim card. Factory reset it. Turned it back on briefly to see if It worked, and it did, because the first thing was to ask me to set up language/etc, like you would see a new phone. I turned it back off and put it in the box. 

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Domo900
Constellation

Re: Trade-in Requirement not met.

JUMP TO SOLUTION

You have to remove the activation lock, when you reset a an Android you have to sign in with the last Google account, unless you remove it from your account before resetting.

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userc4DmkljLFr
Constellation

Re: Trade-in Requirement not met.

JUMP TO SOLUTION

On my last trade in Gazelle refused it even though I did factory reset. Only after I went into my Google account and removed it as a device, did they accept it. Just a thought.

Samsung took my galaxy 8 as a trade with mo issues.

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Porcoline
Asteroid

Re: Trade-in Requirement not met.

JUMP TO SOLUTION

talked to eCommerce and has been resolved<3

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