I just got an email saying my trade-in requirement was not met. Their reason was that my device was not reset, even though I factory resetted it, and I even recorded it when I turned my phone back on briefly before packaging it.
They also sent me two photos of the phone with some hard-board papers with words "Locked," and "Cracked" on it. Yes, my phone is "Locked," because I bought it full price from T-mobile. But they didn't ask me or request for an unlocked phone.
Also, I am beyond mad that they implied my phone was cracked. I've always used screen protector and case, and when I took them off to send in my phone, there weren't even a speckle of dust or scratch. No smudges. It looked brand new.
So, I think Samsung is doing this on purpose to scam us that $550 because they probably will have trouble refurbishing phones and reselling them.
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what does google have to do with anything? I just followed instructions on samsung/youtube video. Took out my sim card. Factory reset it. Turned it back on briefly to see if It worked, and it did, because the first thing was to ask me to set up language/etc, like you would see a new phone. I turned it back off and put it in the box.
You have to remove the activation lock, when you reset a an Android you have to sign in with the last Google account, unless you remove it from your account before resetting.
On my last trade in Gazelle refused it even though I did factory reset. Only after I went into my Google account and removed it as a device, did they accept it. Just a thought.
Samsung took my galaxy 8 as a trade with mo issues.