JUMP TO SOLUTION Solved

Original topic:

Reset phone

(Topic created: 01-16-2023 02:40 PM)
1541 Views
Options
Galaxy S20
My aunt passed away and her phone is on home screen but I don't know her password so anyone know how to reset it. Without knowing password I can't reset it or turn phone off.


image


7 Replies
ItsS
Astronaut
Options
Galaxy S20
If you know her Google password, do a hard reset.
0 Likes
Reply
Options
Galaxy S20
If I knew the password I wouldn't be posting here
Axel-Hurtado
Galaxy
Options
Galaxy S20

try with the tool SAMFW, although I have never used that account option, just change CSC and see how many battery charge cycles I have.

 

 
0 Likes
Reply
Options
Galaxy S20
What
0 Likes
Reply
Axel-Hurtado
Galaxy
Options
Galaxy S20

watch a tutorial on youtube on how to remove a google account with that tool.

 

 
0 Likes
Reply
Options
Galaxy S20
I'm not trying to remove a Google account. Im trying to factory reset phone. It's on home screen and can't do nothing cause I don't know the password my aunt had on it
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S20

Hello, We are sorry to hear of your loss.

To unlock the phone you can try the steps in the first part of this article: https://www.samsung.com/us/support/troubleshooting/TSG01001570/

It walks you through unlocking the phone using Find My Mobile. Google also offers this feature if you are able to access her accounts. https://www.samsung.com/us/support/answer/ANS00083965/

The remaining option to unlock the phone would be to have the phone serviced, along with a copy of the proof of purchase.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html