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Audio messages says cannot record too short

(Topic created: 02-02-2024 09:05 PM)
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Members_1BV5c9B
Astronaut
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Galaxy S21

I cannot record audio messages in my text messages app..I used to be able but for a while it gives me message that audio message too short..even if I record a long message s21 5G phone

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello all, thanks for responding and clarifying what the app is not recording audio messages.

Have you tried clearing the device cache partition? You can do so with the following steps:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If it is still not recording audio messages saying it is too short, a third-party application may be responsible for this behavior. You should check with Safe Mode to be sure: https://www.samsung.com/us/support/answer/ANS00062983/

If that doesn't help, and the behavior continues in Safe Mode, it may be time to try a factory reset. Back up everything you can beforehand so as not to lose it: https://www.samsung.com/us/support/answer/ANS00062029/

Should the troubleshooting not be effective, submit an error report via the Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

The device may also need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

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5 Replies
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, welcome to the Community, and thank you for reaching out about audio messages not going through. Can you specify which texting app(s) this is occurring on? 

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LindaGreek
Astronaut
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Galaxy S21
People have replied. It happens with the standard message app the phone comes with. Please find the answer and post
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Micah68Humbly
Astronaut
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Galaxy S21

Mine too. It's on the standard message app... ? The one that comes stock with the s21.

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Robert101
Constellation
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Galaxy S21
Hi, my old 20 plus recorded text voice messages of any length, my new 20 plus doesn't, What's going on 🤔🤔
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello all, thanks for responding and clarifying what the app is not recording audio messages.

Have you tried clearing the device cache partition? You can do so with the following steps:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If it is still not recording audio messages saying it is too short, a third-party application may be responsible for this behavior. You should check with Safe Mode to be sure: https://www.samsung.com/us/support/answer/ANS00062983/

If that doesn't help, and the behavior continues in Safe Mode, it may be time to try a factory reset. Back up everything you can beforehand so as not to lose it: https://www.samsung.com/us/support/answer/ANS00062029/

Should the troubleshooting not be effective, submit an error report via the Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

The device may also need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

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