mazbii
Constellation
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3 weeks ago in
Galaxy S21Trying to help my dad fix his phone. Whenever he taps on the Google app, it immediately closes. Sometimes it pops up as "Google Keeps Stopping" error. I've tried clearing the cache and that didn't help. I disabled and re-enabled the app and that didn't work. All other apps seem to be working fine, it's just Google Search. Any other ideas?
2 Replies
GaryB82
Galactic Samsung Care Ambassador
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3 weeks ago in
Galaxy S21
Yes this has been posted a ton in here tonight Google is working on the issue
https://9to5google.com/2024/09/14/google-search-app-crashing-android/
https://9to5google.com/2024/09/14/google-search-app-crashing-android/
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Gdboulet
Constellation
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3 weeks ago in
Galaxy S21
I had this problem tonight on my S23 Ultra. I contacted Samsung support & they had me 1) go to Settings, then General Mgmt, then Reset, then Reset All Settings. After that was finished, I went back to Settings, the Apps section, the locate the Google app and clear the cache and then clear the data. After that, the Google app worked. After all that, I had to restore my screen backgrounds. Have fun. Only took about 10 to 15 minutes.