Original topic:

Latest update last night 06.16.24

(Topic created: 06-16-2024 01:45 PM)
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Koani
Constellation
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Galaxy S21

My phone updated overnight and this morning would not accept my screen lock PIN.  I tried many different things and even went to Verizon and Best Buy Geek Squad.  In the end I had to do a factory reset and lost everything.  Now all my screens are different and I wanted to see if there was a way to get back to my previous format.  

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realaud
Honored Contributor
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Galaxy S21

You should be able to get everything back by restoring your backup.  Even if you don't have a Samsung backup, you have a Google one. I think Google only restores, though, if you click the option upon restarting your phone after the reset.  If you have a Samsung backup, go to accounts and backup and restore your last backup.  Which actually should have occurred right before the reset.  

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3Fees
Sun
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Galaxy S21
If you get locked out of your phone by password or pin, login to your Samsung account and reset your password.

Cheers
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