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Original topic:

NEW PICTURE-Pink and green screen since update

(Topic created: 07-23-2023 10:05 PM)
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TMA1
Asteroid
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Galaxy S21

Does anyone else's screen look like this since the update? No drops or other damage. My tablet just did the auto update this morning as well. I'm scared to open it because if I see this I'll scream😡

16901798874787320783132404943029.jpg

 

16901800389271699613046324909520.jpg

 

16901801365536010692756402118693.jpg

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, There! I can definitely understand the frustration, and sorry to see your screen is displaying in this way. Normally, this is an indication of some type of water or physical damage. However, because you did have this occurring after an update we want to try to cover all the basis.

Based on your responses, you've tried most of the troubleshooting steps for type of symptoms outside a factory reset. I would recommend trying that; you can find those steps here- https://www.samsung.com/us/support/troubleshooting/TSG01001485/#perform-a-factory-data-reset-on-your...

If your phone is still displaying this way after performing all the steps in that troubleshooting article the next step is to have it evaluated by an authorized technician to see exactly why this is occurring.

You have a couple of options depending on your warranty.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one-year warranty, you can feel free to private message one of our moderators directly or reach out to us on Facebook, Twitter, or Live chat.

Facebook: http://www.facebook.com/samsungsupport
Twitter: https://twitter.com/samsungsupport
Live chat: https://www.samsung.com/us/support/?chat=auto

- If you're OUT of warranty, we recommend contact us directly to discuss service options and estimates 1-800-726-7864

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ChaosSaber
Neutron Star
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Galaxy S21
Probably gonna have to take a picture because your screen shot looks normal
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Crys0823
Astronaut
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Galaxy S21
I was just thinking the same thing.. I'm sitting here staring at the picture thinking am I missing it? Lol
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TMA1
Asteroid
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Galaxy S21

Just updated pic

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TMA1
Asteroid
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Galaxy S21

Just updated pic

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Crys0823
Astronaut
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Galaxy S21
Wow, yeah I would be slightly ticked off too and afraid to update and open anything else! That's crazy! I am at a loss.. I've had some really odd things happen, but that beats anything I've ever had 😕 I hope you can get it figured out, and soon.. What's weird, is that when you took a screenshot of it, it looked normal??
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TMA1
Asteroid
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Galaxy S21

I know, right!? Didn't know the screenshot was normal til you guys mentioned it. Crazy!

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Sprocket99
Comet
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Galaxy S21
Normal screenshot means the OS is drawing correctly. It would be a GPU or display related issue.

Screenshots work without the display for instance eg cracked glass doesn't affect screenshot as a dramatic example. There's a point where its past that part in displaying to your eyes.

If its with the GPU, certain developer settings might do something but it's best probably for you to just wait given the amount of corruption there is.

It is possible though that maybe Smart View might work or anything like that. It may or may not work. Still, the corruption wouldn't make that fun doing.
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, There! I can definitely understand the frustration, and sorry to see your screen is displaying in this way. Normally, this is an indication of some type of water or physical damage. However, because you did have this occurring after an update we want to try to cover all the basis.

Based on your responses, you've tried most of the troubleshooting steps for type of symptoms outside a factory reset. I would recommend trying that; you can find those steps here- https://www.samsung.com/us/support/troubleshooting/TSG01001485/#perform-a-factory-data-reset-on-your...

If your phone is still displaying this way after performing all the steps in that troubleshooting article the next step is to have it evaluated by an authorized technician to see exactly why this is occurring.

You have a couple of options depending on your warranty.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one-year warranty, you can feel free to private message one of our moderators directly or reach out to us on Facebook, Twitter, or Live chat.

Facebook: http://www.facebook.com/samsungsupport
Twitter: https://twitter.com/samsungsupport
Live chat: https://www.samsung.com/us/support/?chat=auto

- If you're OUT of warranty, we recommend contact us directly to discuss service options and estimates 1-800-726-7864

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Sprocket99
Comet
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Galaxy S21
Did you try turning it fully off then back on?

It does look like a GPU driver issue or screen graphics. But, Android itself could have some weird thing happening where off and on might work

Of course, some other things might help too that you might be not wanting to do.

Also make a note if its not looking that way when it's booting.
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