Original topic:

One UI 6 Update Missing

(Topic created: 2 weeks ago)
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Cobra530
Asteroid
Options
Galaxy S21
My Samsung S21 Plus is stuck on One UI 5.1, and I checked if my device is compatible for One UI 6, and it is. But I'm not receiving the One UI 6 update. I've tried Samsung Smart Switch, but my chromebook doesn't support it. I do not want to do a factory reset or anything that gets rid of my app data. Any help?
5 Replies
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S21

If you can't use a computer for smart switch you would need to visit a service center to have it checked.

https://www.samsung.com/us/support/service/locations/



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Cobra530
Asteroid
Options
Galaxy S21
Don't have any nearby
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Oxford
Neutron Star
Options
Galaxy S21
Do you have another sim card from another carrier that you could throw in there and see if it can activate the download?
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Cobra530
Asteroid
Options
Galaxy S21
Nope
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realaud
Honored Contributor
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Galaxy S21

Do you know someone you can borrow a SIM from to try?

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