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Original topic:

One ui 4.1 update on s21 ultra causes home button and back button to not work

(Topic created: 03-21-2022 05:08 PM)
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MrEllison
Asteroid
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Galaxy S21
Well I recently updated to one ui 4.1 and I cannot use the home or back button. It was working perfectly fine before the update. 
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Diaboyos
Honored Contributor
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Galaxy S21
Lots of people complaining about this. File an error report. The more people do the more attention this problem will get.
LM706
Asteroid
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Galaxy S21

how do we do this?

 

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Diaboyos
Honored Contributor
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Galaxy S21
On the app on the bottom right click Get Help then scroll down until you find Error Reports.
Devildog
Asteroid
Options
Galaxy S21
I went to settings - apps and searched for both One UI & Service manager permissions and I clicked forced stop on both.
Clear cache and clear data and now everything is working.

Then I went to backup an restore and clicked restore home screen.
LM706
Asteroid
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Galaxy S21

I think this was the fix.  Have to clear the data & cache of BOTH of these apps.  Good grief!  What a mess.  Hopefully we are good to go now!

 

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userB5Zdoq5M57
Constellation
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Galaxy S21

This worked for me, too. I lost all the apps on my home screens, though.

LM706
Asteroid
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Galaxy S21
Me too. I had to add vack all my shortcuts, and change some settings back to how i loke them, but my phone has been working much better since. Yay
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RisaBear
Constellation
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Galaxy S21
I tried just clearing cache and force stopping Mobile Service Manager, didn't work. Cleared data for the app and now my home button is working again.
LM706
Asteroid
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Galaxy S21

i think this is what finally fixed it for me too.  hopefully it STAYS okay and we don't find more issues.  pshew!

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Devildog
Asteroid
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Galaxy S21
In settings - Apps - click One UI and clear cache/data for that fixed my phone from hanging.
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