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S21 Battery Life Draining Quickly

(Topic created: 01-31-2021 09:36 AM)
Hauti
Astronaut
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Galaxy S21

I've had my Galaxy S21 for 2 days, and the battery life is absolutely terrible. It barely makes it 8hrs, and for most of that time, I'm at work and not even using it. I lost 30% of battery life listening to 3 songs. I understand it learning etc but this is ridiculous. Every other Galaxy I've ever had has had great battery life, right out of the box. Is it defective? 

70 Replies
musepharaoh
Comet
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Galaxy S21
more than likely as I got mine a few days ago and it has wonderful battery life. I easily get 2 days even when doing things like playing genshin impact. I have a different problem though. There seems to be an overheating problem that causes the device to lose functionality and it seems to be the 5g modem that is the culprit since having it on along with home wifi seems to really heat up the device.
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Hauti
Astronaut
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Galaxy S21
Mine gets pretty hot too, even with light use.
musepharaoh
Comet
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Galaxy S21
yeah today I measured the temperature while playing a game at 112° F which is ridiculous and borderline dangerous. Samsung needs to get this under control quickly.
Airis
Galaxy
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Galaxy S21
so you just made me make my mind up abt buying the s21.. I'll just stick with my s20 lol
VerbumVeritum
Samsung Care Ambassador
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Galaxy S21

@Airis I'm loving my decision to upgrade to the S21U from the S20U. I haven't had any problems so far. 🙂

DGM
Sun
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Galaxy S21

There are many great reasons to stick with the S20... Not only were things taking away from the S20 for  the S21, there seems to be many tech issues.  Ideally, the tech issues will eventually get ironed-out, but the things taken away on the S21 won't be coming back...maybe that changes in the future... s22, s23, s24??? 

TechE
Astronaut
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Galaxy S21
Same problem here with the S21 ultra, battery :battery: life is really bad, waste fast, even without using the phone and it over heats, I get a pop up notice that says: your phone is way to hot, let cool down to use multi window.
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Solution
SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following:

Optimize Apps:http://www.samsung.com/us/support/troubleshooting/TSG01001388/

Power Saving Mode & Battery Tips: https://www.samsung.com/us/support/answer/ANS00079037/

If you're recieving an overheating message check out the following link:

https://www.samsung.com/us/support/answer/ANS00079037/ 

 

If you've tried troubleshooting above, when it comes to problems overheating or exorbitant drain to the battery, repairs would be recommended. This would be covered under the warranty. You may look into walk-in service repair options at your local uBreakiFix: https://www.ubreakifix.com/locations 

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

Samsung also offers ship-in repair options. Typically if uBreakiFix cannot fix an issue, the next step would be the ship-in repair. To look into ship-in options, you can private message us here with the full model code and IMEI number: https://bit.ly/3pE8Pkc


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Seanman
Astronaut
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Galaxy S21
I don't feel that this qualifies as a repair issue, there is some type of defect and Samsung should probably replace the phone under warranty. They should also officially recognize that a significant number of their devices are having a battery issue and that they are working on a solution.