Original topic:

S21 ultra camera will freeze and fail when zooming

(Topic created: 3 weeks ago)
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jdubbs
Constellation
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Galaxy S21

So the last couple days I'm having issues when I open my camera and try to zoom it will cause it to freeze and the app to fail. I've tried doing a few little things but has anybody experienced this and is there a good solution, appreciate any help. thanks

4 Replies
MrGhoul
Comet
Options
Galaxy S21
Have you tried clearing the camera app cache > go to device settings > apps > camera > storage > clear cache.
userhS1erdOg1v
Constellation
Options
Galaxy S21
Will clearing the camera app cache delete my pictures?
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MrGhoul
Comet
Options
Galaxy S21
No, clearing the cache option won't. DON'T MESS WITH THE CLEAR DATA OPTION, THAT WILL DELETE YOUR PICTURES.
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meself
Supernova
Options
Galaxy S21
You could run the diagnostic test in settings than device care
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