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Screen time out resetting

(Topic created: 01-18-2024 07:41 PM)
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userkewd7Xziao
Constellation
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Galaxy S21

This issue started 2 days ago randomly. No new app were added to my phone.  The screen timeout feature keeps resetting itself to 1 second. Every time I change it to 1 minute and not 5 seconds later it is back to turning off and reset to 1 second. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, welcome to the Community, and I am sorry to hear your device is having such a low screen timeout time. Have you tried wiping your device's cache partition? Following these steps can help: 
- Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If clearing the device's cache did not help, the behavior could be the result of a third-party application. You can check with Safe Mode, which this guide will walk you through: https://www.samsung.com/us/support/answer/ANS00062983/

If Safe Mode has the same behavior occuring, then it may be time to try a factory reset. You can follow the steps in this guide, and back up everything you wish to keep: https://www.samsung.com/us/support/answer/ANS00062029/

You can also submit an error report via the Samsung Members app, should the factory reset not improve screen timeout behavior (https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/). If the troubleshooting isn't helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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3 Replies
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Galaxy S21
Are you using LockStar from the Good Lock App? If yes, check your default setting. Go to LockStar, tap open > tap open lockscreen timeout.
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userkewd7Xziao
Constellation
Options
Galaxy S21

No 

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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello, welcome to the Community, and I am sorry to hear your device is having such a low screen timeout time. Have you tried wiping your device's cache partition? Following these steps can help: 
- Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If clearing the device's cache did not help, the behavior could be the result of a third-party application. You can check with Safe Mode, which this guide will walk you through: https://www.samsung.com/us/support/answer/ANS00062983/

If Safe Mode has the same behavior occuring, then it may be time to try a factory reset. You can follow the steps in this guide, and back up everything you wish to keep: https://www.samsung.com/us/support/answer/ANS00062029/

You can also submit an error report via the Samsung Members app, should the factory reset not improve screen timeout behavior (https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/). If the troubleshooting isn't helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html