Original topic:

Secure Folder doesn't download

(Topic created: 04-10-2024 03:39 PM)
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282828
Astronaut
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Galaxy S21
Says if keeps happening contact customer service and I tried everything clear cache and data etc 
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1 Reply
Rydah
Samsung Care Ambassador
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Galaxy S21

Hey there, @282828.

When you say that Secure Folder won't download, do you mean an update from the Galaxy Store? If so, try clearing the Galaxy Stores app data by going to: Settings>Apps>Galaxy Store>Storage>Clear data.

Next, go back to the Galaxy Store and check for updates. The Secure Folder should now update/install.


Best regards,
Rydah
Samsung Care Ambassador

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