Smartthings Phone Presence

[mike0358]

On 1/16 my s21 phone and wifes s21 stopped being sensed as presence sensors in Smartthings. Contacted support and after 2 calls and and over 2 hrs. still not working

[userVVBUTxgOaF]

Same for me  Note 20. Whatever I try. Checked battery settings and location  both on app as phone

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[Samsung_Moderator · Accepted solution]

Hello, We understand the importance of being able to use the Phone Presence feature in SmartThings. 

Make sure you are following these steps to activate the feature with the phones. https://www.samsung.com/ca/support/apps-services/mobile-presence-smartthings/

Be sure to allow the SmartThings app has the Location Permission set to Allow all the Time. Settings>Security and Privacy>Privacy>Permission Manager>Location>SmartThings

I am also including this link that contains information for sharing the SmartThings account to allow members of the family permissions to control smart devices within the location. https://www.samsung.com/us/support/answer/ANS00078860/

For additional assistance, we recommend reaching out to the SmartThings Team directly.

US support:  1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
UK support:  0333 0000333