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WIFI Disconnected By SmartView

(Topic created: 05-03-2024 07:29 PM)
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BrittBraden
Constellation
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Galaxy S21
Yesterday I accidently clicked on SmartView and it tried to mirror the TV. I was not trying to do do this, accidental slip of my finger. SmartView was listed as turning my wifi off yesterday at 12pm. Now I can't get my Wi-Fi *Xfinity Mobile* to even come up ... nor any other wifi. I ran the diagnostics test and upon checking the wifi it said their was 4 available and but when I tried to view it is continuously searching yet nothing ever shows up. PLEASE HELP! Thank you
Samsung Galaxy S21 user

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, welcome to the Community, and thanks for reaching out! I can certainly understand the concern and frustration over not having access to your Wi-Fi. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Give the troubleshooting in this guide a try: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

If the troubleshooting is ineffective, and the router or Wi-Fi service provider is not to blame, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello, welcome to the Community, and thanks for reaching out! I can certainly understand the concern and frustration over not having access to your Wi-Fi. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Give the troubleshooting in this guide a try: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

If the troubleshooting is ineffective, and the router or Wi-Fi service provider is not to blame, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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