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SmartThings only alerts with one phone and is not activating the system

(Topic created: 07-31-2023 12:56 PM)
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mike0358
Constellation
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Galaxy S21

We have 2 S21 phones connected to smartthings. When i leave and wife is homr nothing happens as it should but when my wife leaves and i am home it alerts for all phones have left and system is armed. When i check the system does not actually arm. This started about a week or 2 ago

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello there, Mike0358! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello there, Mike0358! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.

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