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Original topic:

Software Update issue

(Topic created: 08-03-2023 05:26 AM)
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Shubham Bhardwaj
Constellation
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Galaxy S21

Dear Samsung, My mobile Galaxy s21 ultra can't get update since September 2022. I am facing many deffulties since 11 months. My mobile is US model. Now I'm live in India. In Indian region I can't get any update please solve my problem. Mobile is not updated. 

ShubhamBhardwaj_0-1691050669328.png

2 Replies
Tidbitty
Supernova
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Galaxy S21
Try using smartswitch. If there is an update available it should tell you one is available and ask to update.
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Solution
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S21

@Shubham Bhardwaj  This can be frustrating. The local carrier is responsible for loading the SW update onto their update servers. Since a carrier in India isn't likely to add firmware for a US device to their update server, you aren't seeing the update. 

As @Tidbitty mentioned, Smart switch might work for you.