Original topic:

Touch Screen Issues

(Topic created: 3 weeks ago)
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GoddessViolet86
Asteroid
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Galaxy S21

After the most recent update my screen keeps freezing / not recognizing my touch to perform tasks. Anyone else having this issue and if so what's the fix?

9 Replies
ohio_mike
Cosmic Ray
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Galaxy S21
Have you done any updates lately
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GoddessViolet86
Asteroid
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Galaxy S21

As my post states yes I have recently done an update but unlike a computer I don't know if I can go back to an older version on my phone and if so how do I do that.

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ohio_mike
Cosmic Ray
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Galaxy S21
Have u ever had the screen replaced?
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GoddessViolet86
Asteroid
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Galaxy S21

No, I have had no reason to ask it's still *thankfully* in great condition.

kimberleigh
Comet
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Galaxy S21
By touch, you mean fingerprint ID ?
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GoddessViolet86
Asteroid
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Galaxy S21

No I mean my actual screen will freeze/not register touch to execute a function like going to the next page when reading a book or pressing 'send' while trying to email. 

 

It is not an app issue because it is happening in multiple apps and various functions. Ultimately the screen is frozen and I have to close down everything to be functional again. 

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meself
Honored Contributor
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Galaxy S21
I had that not long ago I fixed it with a factory reset
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