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Original topic:

White screen camera on 1.0x zoom

(Topic created: 10-28-2021 08:40 AM)
userwa0p8pwGoe
Constellation
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Galaxy S21
My s21 is showing a white screen when I'm in normal zoom mode on rear camera but when I zoom in or out it shows what I'm pointing at. Happens from 1.0x to about 3.9x or 4.0x. 
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you for following up. When you factory reset your device, did you restore from a back up?


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userxz9GrTMzq0
Asteroid
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Galaxy S21
Yes
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userxz9GrTMzq0
Asteroid
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Galaxy S21
I was thinking same but fig if I safe mode it before and opened camera it still was doing it . Isn't it suppose to disable all third party apps
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you for that information. The next step would be a software reflash. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

Baseband version:


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userxz9GrTMzq0
Asteroid
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Galaxy S21

Jason ***** ***** ,New Ulm ,MN . *****,my phone number is *****

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