White screen camera on 1.0x zoom

[userwa0p8pwGoe]

My s21 is showing a white screen when I'm in normal zoom mode on rear camera but when I zoom in or out it shows what I'm pointing at. Happens from 1.0x to about 3.9x or 4.0x. 

[SamsungAdam]

Thank you for following up. When you factory reset your device, did you restore from a back up?

[userxz9GrTMzq0]

Yes

[userxz9GrTMzq0]

I was thinking same but fig if I safe mode it before and opened camera it still was doing it . Isn't it suppose to disable all third party apps

[SamsungAdam · Accepted solution]

We understand the frustrations of the zoom function causing the white screen in the camera. As there are several steps to troubleshoot the concern, we will include them all here.

1. Clear the app cache. https://www.samsung.com/us/support/answer/ANS00077611/ 

    Restart the phone after clearing the app cache, before testing the app.

2. Reset Camera Settings

     1. Open the camera application
     2. Tap Settings which is the gear in the top right or left corner.
     3. Tap General.
     4. Select Reset and Yes.

3. Test the Camera in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/ 

4. Clear the cache partition and repair the apps in Recovery Mode.

     To get to recovery mode:
      - Turn off phone
      - Once off, hold down volume up and power buttons simultaneously
      - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery             menu appears
      - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
      - Use power button to select.
      - Run the repair apps option and your device will restart. 

5. Back up the data and factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/ 

We recommend doing a clean install of the apps, instead of restoring from a backup. 

If the zoom function continues to produce a white screen, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[userxz9GrTMzq0]

Jason ***** ***** ,New Ulm ,MN . *****,my phone number is *****