Original topic:

AT&T no longer transferring missed calls to google voice for voicemail - 3/30/2024

(Topic created: 03-30-2024 08:00 PM)
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KDFaSho
Cosmic Ray
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Galaxy S22

Samsung Galaxy S22 - SM-S901U
One UI Version: 6.0
Android Version: 14
Android Security Patch Level: March 1, 2024

3-30-2024
So, I have spent hours on the web looking for answers, customer service calls, chatting with AT&T, and last but not least in the (authorized dealer, not corporate) store today.

All of a sudden, my missed calls just stopped going to my google voice number as they have for countless years now. The calls are just dropped after several rings and/or go receive a busy signal.

My personal phone number is linked just fine, as the "missed call" alerts still come to my email.

I do NOT use (any app) visual voicemail, only google voice.

All the things I have tried:

  • Reset mobile network
  • Removed all of the conditional call forwarding, then added them back with the *61*, *62*, *67* commands
  • Powered Off the phone after each new resolution attempt
  • Had AT&T disable voicemail
  • Had them re-enable voicemail, then re-tried the conditional call forwarding commands
    I added my personal phone number as well as the google voice number as the voicemail phone number. Neither worked either.
  • Regular old school AT&T voicemail (call your voicemail, enter a passcode, then audibly listen to voicemails and press keys to delete, save, etc.) works at this time (not what I want)
  • Checked all of my google voice settings (they are the same)
  • When "transferring all calls" to my google voice phone number, then the google voice number picks up with voice mail. Otherwise, disconnected calls or busy signal received by the caller when calling my personal cell number.

It has nothing to do with the google voice app either. I use a different GV phone number on the app on my phone now and I use the web version for this google phone specifically for voice mail.

AT&T states this must be a software issue. My concern is that "when all calls are transferred", google voice picks up as it is supposed to. So, why doesn't it work when conditional call forwarding is activated? I changed no settings or anything prior to this issue happening.

Please help.

user5nl8T6kFyy
Constellation
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Galaxy S22

I have the same issue with Galaxy Fold 4.  This immediately occurred after the software update.

Members_Rj4nN5f
Constellation
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Galaxy S22

I am having this exact problem. Did you get a resolution?

I was on a chat line with ATT for hours with no resolution, and the final message being it must be something with Google Voice. I've tried conditional forward to GV and a Tracfone number and they both immediately disconnect when the forward starts. GV knows about the incoming call because I get a message in GV about it. ATT has changed something. 

I tried conditional forward to another ATT number and it worked fine.

KDFaSho
Cosmic Ray
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Galaxy S22
No resolution yet. I hope it is rectified with the next software update.
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Members_Rj4nN5f
Constellation
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Galaxy S22

My calls work fine when forwarded to an AT&T number. I think it is something AT&T has changed.

userD7eo3lfUwa
Constellation
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Galaxy S22

My wife and I are in the same situation. S21+ and S21 and on AT&T

KDFaSho
Cosmic Ray
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Galaxy S22
Well, Samsung forced an update on me Friday (4-12-2024), but the problem still persists.
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jsprinceiii
Asteroid
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Galaxy S22

Still have the same problem here.  ATT had me (against my best judgement) do a factory refresh.  Same problem with fresh install without restoring applications or data.  

KDFaSho
Cosmic Ray
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Galaxy S22
**bleep**! I am sorry about the factory reset.
windex1
Constellation
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Galaxy S22
Same problem for me. Anyone have success in rectifying?
jsprinceiii
Asteroid
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Galaxy S22

Other than an understanding that either Samsung or AT&T changed something.  Neither one is accepting responsibility.