Add ESim not showing

[Taimana]

Hi, 

My phone S22+ dual SIM 2023, is apparently compatible to ESim. So, I purchased one. However, the option to add an ESim does not show in Sim Manager. And if I scan the QR code, I receive the message that I do not have an app to support the function.

Is it possible to fix this?

Thanks,

Tai

[lonewolf2873]

Try this

[Taimana]

Sorry,

- no 'add ESim'

- no 'add mobile plan'

- no 'scan QR code'

Thanks, Andrea

[lonewolf2873]

Are you in USA? I should have asked that, different countries are not the same.

[lonewolf2873]

If you fit this, and have unlocked phone, you've got a software problem on that phone.
You ARE connected to wifi when you're setting up, right?

[Taimana]

Thanks ever so much for trying to help..
No, I am not in the US yet.
I have just been back to the store where I bought this phone.

I learned that ESim compatibility does not depend on the phone model that one has got but on the region for which it was created. Apparently mine was created for a region that did not support ESims, so I have double SIM slots but no availability to use ESims.

And there is nothing that can be done about it.

So, that's it. Will have to buy a physical Sim card when I arrive in the US. 🙂

[lonewolf2873]

Make sure your phone is "unlocked" or not carrier locked before bringing into USA. Yes the region matters, it determines certain hardware and software devices.
Glad you got it all sorted out and safe travels to the USA.

[kimberleigh]

Your carrier needs to activate the esim on your acct. Then you can install it.

[Taimana]

Thank you, but it was confirmed that my phone is not compatible for ESims. Thus, it cannot be activated.