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Burned By S22 Ultra

(Topic created: 04-14-2023 03:30 PM)
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thenoid
Constellation
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Galaxy S22

I hsvebeen Bradley burned by my Galaxy S22 Ultra on my right leg.  Has this happened to any one else?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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4 Replies
Rayzer
Comet
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Galaxy S22
Looks like it hurts. How does the phone look? I think your entitled to an upgraded phone at the very least.
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thenoid
Constellation
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Galaxy S22
Phone is fine leg hurts. I agree they should replace it as I did purchase it from Samsung as an unlocked phone.
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camaroguy17
Asteroid
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Galaxy S22
make sure you aren't sitting on it while it's charging it can become incredibly hot. or don't sit on it all for a long period of time
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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