Camera failed Error and strange colors in Macro mode

[Metin_Hsnv]

Recently, my phone has started displaying a "Camera Failed" error whenever I try to take photos, and only certain features function correctly, such as the 108MP mode or portrait mode. Switching between camera modes or cameras often causes crashes. I can't switch to the Ultra-wide lens, and when I do, it's usually blurry and doesn't focus. The zoom doesn't go futher than 30X. However, video and Expert Raw modes seem to work fine. The majority of cameras in third-party apps don't work, and switching cameras during video calls also leads to crashes. Some camera features, like Google Lens, won't open at all. There are also strange colors in the Macro camera mode. Although it usually doesn't switch to this mode due to the issues mentioned, I managed to switch it accidentally and immediately took a picture. I've tried all the solutions listed on the Samsung support page, but none have resolved the issue.

[Samsung_Moderator · Accepted solution]

Hey there! I can certainly understand wanting your camera to work as it was designed to work! I would suggest clearing the cache of the device by following the below steps.

Press and hold the Volume Up key and the Bixby / Power key.

Once the Android Recovery screen comes up, release the buttons.

Use the Volume Down button until you are highlighting ‘Wipe cache partition.’

Press the Power button to select ‘Wipe cache partition.’

Use Volume Down to highlight Yes.

Press the Power button to confirm the action to clear the cache.

Wait for a second as the system wipes the cache.

Press the Power button again to reboot the device.

Next I would suggest backing up your information and performing a factory data reset on the device.

If you're still having the same issues after trying those troubleshooting steps my next suggestion is to have a certified technician take a look at the device.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.