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Can't log in to Samsung Email

(Topic created: a month ago)
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usercvAdaRV7pT
Asteroid
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Galaxy S22

I read my Gmail in Samsung Email on Samsung S22. After changing my Google password, Email asks me to enter my password, but when I click on the box, it disappears and takes me to a screen apparently either to create a Gmail account and associate my Gmail address with Samsung Email (I'm not sure what it's really asking me to do).  In any event, when I start the process on the window it takes me to, it tells me  that address is already in use.  It then takes me back to the popup asking me to enter my password.  I tap that and it disappears, and I am back in Groundhog Day. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello, Welcome to the Community. We understand how frustrating it is to not be able to access your emails in the app.

Have you tried clearing the cache and data of the email app, and then add your account back to the app? https://www.samsung.com/us/support/answer/ANS10001372/

Let us know if this helps.

usercvAdaRV7pT
Asteroid
Options
Galaxy S22

Thank you all for your help.  This has been my best experience with a user community!

Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

You are most welcome! Please do not hesitate to reach out again if you have additional questions!

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