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Expert Raw Astrophotography - S23 Ultra Crashing

(Topic created: 03-18-2023 05:53 AM)
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Craig
Constellation
Options
Galaxy S22

Hey,

I know people have had issues with crashing on the S22 as well as the S23. When using expert raw and turning on astrophotography. When I click show in HD+ the app crashes, yet it works with FHD+ and WQHD+. My wife's S22 Ultra has no issue on any of the settings. Yet for me it'll crash every single time on HD+ but only when I click show.

 

Any thoughts or is this likely to be another bug and an update may likely be needed.

 

Thanks.

Craig

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

HI Craig, thank you for reaching out to us on this, and welcome to the Community. 

What troubleshooting have you tried with the Camera app? There are several troubleshooting steps you can try in this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001329/

You can also try clearing your device's cache partition using these steps to smooth out device behavior:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

HI Craig, thank you for reaching out to us on this, and welcome to the Community. 

What troubleshooting have you tried with the Camera app? There are several troubleshooting steps you can try in this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001329/

You can also try clearing your device's cache partition using these steps to smooth out device behavior:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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