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Original topic:

Help even tech support can't help.

(Topic created: 08-24-2024 10:59 AM)
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kellyxxx
Cosmic Ray
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Galaxy S22

I have an issue even tech support cannot fix. When I plug my phone into my desk top or my laptop I cannot get either computers to see my phone. I want to transfer music and photos back and forth but no luck. Every time I connect phone to computer the phone starts to charge. I went into dev settings and changed the connect from charging to data transfer but no luck. I thought the phone was bad but second phone has same problem. Last support session they said transfer files thru the cloud but I prefer to do it thru my desktop where my editing tools are. If I can't fix this issue I will have to go back to an Iphone. With the Iphone I just connect to my computer and my computer auto ran my photos program. Any help please????

24 Replies
Cyberprince
Asteroid
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Galaxy S22
It should have tbh. What's your operating system and version num?
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kellyxxx
Cosmic Ray
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Galaxy S22

Win 10 version 22H2

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Cyberprince
Asteroid
Options
Galaxy S22
You're probably going to have to update that as well. So real quick presss win + r and then type winver and it'll tell you the build number. And for **bleep** and giggles see if you can connect to dex wirelessly
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kellyxxx
Cosmic Ray
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Galaxy S22

OS Build 19045.4780

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Solution
kellyxxx
Cosmic Ray
Options
Galaxy S22

I thank everybody for their help, but today I found I had issues connecting phone to my car. Blue tooth would not connect and even with a cable, phone would not connect to car and would only charge. I had no choice but to return the Samsung and picked up an Apple phone. I thank this great community for help on this problem and another issue I had before. Have fun all.

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