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Original topic:

Help even tech support can't help.

(Topic created: 08-23-2024 02:29 PM)
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kellyxxx
Cosmic Ray
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Galaxy S22

I have an issue even tech support cannot fix. When I plug my phone into my desk top or my laptop I cannot get either computers to see my phone. I want to transfer music and photos back and forth but no luck. Every time I connect phone to computer the phone starts to charge. I went into dev settings and changed the connect from charging to data transfer but no luck. I thought the phone was bad but second phone has same problem. Last support session they said transfer files thru the cloud but I prefer to do it thru my desktop where my editing tools are. If I can't fix this issue I will have to go back to an Iphone. With the Iphone I just connect to my computer and my computer auto ran my photos program. Any help please????

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kellyxxx
Cosmic Ray
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Galaxy S22

I bought a card with usb-c ports and put it in my comp. no luck.

 

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reburauphigh
Galaxy
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Galaxy S22
All I can say aside for cables and hardware is to make sure USB debugging is on in developer settings, idk...
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kellyxxx
Cosmic Ray
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Galaxy S22

Thats first thing I did

 

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userella
Supernova
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Galaxy S22
Have you tried samsung flow on both devices Bluetooth turned on mirrors your phone and your can send files I haven't tried to send any though but got it mirror . Back and forth files may work best with one drive.
kellyxxx
Cosmic Ray
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Galaxy S22

my desktop does not have bluetooth.

 

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Cyberprince
Asteroid
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Galaxy S22
Have ypu checked your desktop's device manager? Open it up and plug and unplug the phone a few times and see if it reloads. Also, just to be thorough, the phones are screen unlocked as well yes?
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kellyxxx
Cosmic Ray
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Galaxy S22

Yep several times and comp won't recognize the phone.

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Cyberprince
Asteroid
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Galaxy S22
Sheesh iight so assuming you're there's no hub or usb pci card inserted and the port itself does support 3.0 minimum then I have teo suggestions. Try updating the bios and any other manufacture drivers for your mobo . Still no luck then we gonna have to go to the cmd line
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Cyberprince
Asteroid
Options
Galaxy S22
Also, have they even been connected successfully?
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kellyxxx
Cosmic Ray
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Galaxy S22

Nope never been able to connect. No issues with my apple phone tho. Thought going to samsung would have been just plug and play.

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