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S22 Ultra freezing and restart

(Topic created: 10-28-2023 01:48 PM)
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Jrosales_12071
Constellation
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Galaxy S22

Hi, I have a S22 ultra and from the last update of october, my phone has been freezing and restarting, I already do a force restart and a factory reset and doesn't solve my problem, I don't know what to do.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand how frustrating it can be when your device keeps freezing and restarting! I have found some troubleshooting steps that may help us with this (http://www.samsung.com/us/support/troubleshooting/TSG01001416/#how-to-update-your-galaxy-phone-or-ta...). 

 

If you try these troubleshooting steps, and you're still experiencing the freezing and the restarting the next step I would suggest is to have it looked at by a certified technician. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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