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Original topic:

S22 switches off and gets warm when wifi is enabled.

(Topic created: 11-11-2024 07:23 AM)
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rhovanion1978
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Galaxy S22

S22 switches off and gets warm when wifi is enabled.

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Samsung_Moderator
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Galaxy S22

Hello, welcome to the Community, and thanks for reaching out. I can certainly understand how concerning it is for your S22 to shut off randomly and to overheat with Wi-Fi enabled. For the shutting off randomly, consult the troubleshooting in this thread: https://us.community.samsung.com/t5/Galaxy-S22/S22-Shuts-off-randomly/m-p/2860237

Here's a thread also, on the overheating: https://us.community.samsung.com/t5/Galaxy-S22/S22-Overheats/m-p/2401674

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello, welcome to the Community, and thanks for reaching out. I can certainly understand how concerning it is for your S22 to shut off randomly and to overheat with Wi-Fi enabled. For the shutting off randomly, consult the troubleshooting in this thread: https://us.community.samsung.com/t5/Galaxy-S22/S22-Shuts-off-randomly/m-p/2860237

Here's a thread also, on the overheating: https://us.community.samsung.com/t5/Galaxy-S22/S22-Overheats/m-p/2401674

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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