Original topic:

Samsung Cloud backup option disappeared

(Topic created: 05-10-2024 05:45 PM)
543 Views
diamondsuite18
Asteroid
Options
Galaxy S22
I recently factory reset my phone and the ability to backup to or restore from Samsung Cloud has disappeared. It was there before the reset.

Thank you.
8 Replies
KiwiBird97
Red Giant
Options
Galaxy S22
Did you happen to switch carriers? Samsung Cloud does not work correctly on devices locked to Verizon (U variants).
0 Likes
diamondsuite18
Asteroid
Options
Galaxy S22
I have not switched carriers. The phone is unlocked.
0 Likes
KiwiBird97
Red Giant
Options
Galaxy S22
Can you go to Settings > Accounts & Backup?Screenshot_20240510_214236_Settings_1000025445_1715402557.png
0 Likes
diamondsuite18
Asteroid
Options
Galaxy S22
Samsung Cloud is not there.1715423019692.jpg
0 Likes
BillyJay
Asteroid
Options
Galaxy S22
Did you sign in into your samsung account when you 1st open your settings app? At the top of the screen?
0 Likes
diamondsuite18
Asteroid
Options
Galaxy S22
I'm signed-in1715445752859.jpg
0 Likes
userNuD8LshOHw
Constellation
Options
Galaxy S22
Diamond suite 18, did you ever find a solution to your issue? I'm in the same boat as I lost everything after a factory reset
0 Likes
diamondsuite18
Asteroid
Options
Galaxy S22
No. I tried Samsung tech support but they were of no help.
0 Likes