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Original topic:

Samsung USB headphone literally EXPLODED.

(Topic created: 04-03-2023 08:13 PM)
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user2Cg8GnXBvz
Asteroid
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Galaxy S22
I was using the samsung S22 ULTRA headphone to play on my phone when I noticed that the game started to lag and it clearly was the phone because the came was showing a normal 22MS on the connectivity. Then I decided to restart the 22ultra. That's when everything started to get weird. The smartphone wasn't recognizing the headphones anymore and started to say that it's a "high power usb charger or charging" which seemed weird from a headphone. I tried to connect a couple of more times when the USB literally became really hot and smoking and "exploded".

Very weird and scary situation, I would never expect that to happen to a headphone. 

I'm going to call Samsung support and figure out what happened otherwise I'm going to return this smartphone. 

Did anyone else have a similar situation? 

Thank you 

Galaxy s22 ultra - last update installed 

(I have video and pictures of the USB burning) 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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7 Replies
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Galaxy S22
No but the Hotspot I got from Verizon started smoking
user2Cg8GnXBvz
Asteroid
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Galaxy S22
Same happened to the USB part of the headphone, got literally on fire, my entire house was smelling like burnt plastic/wire yesterday. I was scared because I wasn't expecting that to happen to a headphone.
-Misfit-
Nebula
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Galaxy S22
No, I only use wireless headphones.
Might want to get your phone checked out.
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user2Cg8GnXBvz
Asteroid
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Galaxy S22
I'm calling samsung today
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Fe26man
Cosmic Ray
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Galaxy S22
You may have to switch to Bluetooth headphones if that is a reoccurring problem
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user2Cg8GnXBvz
Asteroid
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Galaxy S22
I only used it to play a game that near real time sound. Most of Bluetooth headphones has a bit of delay on them
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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