I was using the samsung S22 ULTRA headphone to play on my phone when I noticed that the game started to lag and it clearly was the phone because the came was showing a normal 22MS on the connectivity. Then I decided to restart the 22ultra. That's when everything started to get weird. The smartphone wasn't recognizing the headphones anymore and started to say that it's a "high power usb charger or charging" which seemed weird from a headphone. I tried to connect a couple of more times when the USB literally became really hot and smoking and "exploded".
Very weird and scary situation, I would never expect that to happen to a headphone.
I'm going to call Samsung support and figure out what happened otherwise I'm going to return this smartphone.
Hello. I can definitely see how this would be concerning!I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
Same happened to the USB part of the headphone, got literally on fire, my entire house was smelling like burnt plastic/wire yesterday. I was scared because I wasn't expecting that to happen to a headphone.
Hello. I can definitely see how this would be concerning!I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
