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Original topic:

Saved web pages disappear

(Topic created: 03-12-2024 12:31 PM)
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Times78
Constellation
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Galaxy S22
Hi my saved web page icons keep disappearing randomly from my home screen and app screen the shape of the icon is still there but there's no info. when I click on it I have a s22 plus has anyone figured this out? Thanks

Kristen
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello! I would try to clear the cache of the device by following these steps.

With the device off, press and hold the Volume Up and Power keys.
When the device turns on and logo displays, release both keys.
Use the Volume keys to highlight wipe cache partition, then press the Power key.
Continue using the Volume and Power keys to confirm your choice if prompted.

 

If you're still having issues after clearing the cache of the device you can also submit an error report by going to the Samsung Members app > Get help > Send feedback > Error reports. 

 

I hope this helps!

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello! I would try to clear the cache of the device by following these steps.

With the device off, press and hold the Volume Up and Power keys.
When the device turns on and logo displays, release both keys.
Use the Volume keys to highlight wipe cache partition, then press the Power key.
Continue using the Volume and Power keys to confirm your choice if prompted.

 

If you're still having issues after clearing the cache of the device you can also submit an error report by going to the Samsung Members app > Get help > Send feedback > Error reports. 

 

I hope this helps!

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