Original topic:

Secure Folder issue

(Topic created: 05-16-2024 03:18 PM)
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Green_Monser045
Cosmic Ray
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Galaxy S22
I've been using this replacement phone since the beginning of this year, And I've tried to create a secure folder and then when I get to the permissions part I will click continue, And then it will give me a error message saying "Cannot create secure folder, please contact customer if this issue keeps happening." I hope one of you could help me resolve my issue.
5 Replies
AcheronCit
Halo
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Galaxy S22
Have you tried backing up all your data and doing a factory reset?
Green_Monser045
Cosmic Ray
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Galaxy S22
Yes, and I've even tried clearing date and cache, checking for updates, and even reinstalling it.
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izephyr
Galaxy
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Galaxy S22

In Settings > About Phone > Status Information > Phone Status, what is it showing? Official?


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Green_Monser045
Cosmic Ray
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Galaxy S22
It says official
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izephyr
Galaxy
Options
Galaxy S22

I think you, then should contact your nearest Samsung Customer Support. Usually, these kinds of things should go away with a Factory Reset. Maybe, at a Samsung Customer Support, they can flash the firmware to fix this issue.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you and drop some
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