Security patch/ software updates

[Kbalch17]

The last time I had a Security Patch update was February 1, 2024. My Android Version is 14 and my One UI is 6. I've tried reaching out to samsung and my service provider. I used smart switch twice, factory reset my phone, cleared phone cashe... I'm not sure what else I can do.

[Robin621k]

Have you switch providers at any time?

[Kbalch17]

I just bought this phone as refurbished, unlocked last summer. 

[Robin621k]

You will need to take the device to an authorized Samsung service center to flash official software to your phone

[Kbalch17]

There is none within a 100 mile radius from me

[Robin621k]

Is there a carrier store near you?

They can try to reprovision your device on their network. Like @3Fees states updates come from your carrier!

[3Fees]

Who is your carrier ? Samsung releases updates to carriers and then carriers send them out to their clients. You need contact your carrier and get the updates from them. If your refurbished phone has custom firmware on it you wont get updates at all.

Cheers
3Fees

[Kbalch17]

Yes, I contacted them and they said they see no updates. I'm through straighttalk

[3Fees]

Does your phone have Samsung official software in it ?

Cheers
3Fees

[Kbalch17]

I'm sorry I think so? I'm not sure what that means