Unable to log into my phone after 6.1 update

[Shamann]

Hi,

My phone just updated to UI 6.1. After the reboot, I entered my pin number then I had a screen welcoming me to One UI 6.1 and the only thing I could do was to click "Explore". So I did it.  When asked to connect to my Samsung account, I chose to connect with my Google account but I got a "Treatment failure" message (sorry, my phone is in French so the exact error is "Échec du traitement"). If I try to log with my email address, I get ""Erreur réseau" (network error).

So, I'm basically locked out of my phone. I did the reboot thing to clear the cache 3 times and it doesn't help. My phone was connected to a wifi network during the update and according to the icons I see at the top of the screen, it still is. I also have access to my mobile network.

I've tried to find a solution for the past hour and I'm starting to lose my cool.

I'd really appreciate if somone could help understand the issue and find a solution.

Thank you!

[RayRub]

Can not call out or get calls

[BobbyC-42]

It’s been a few days since this post, so you’ve probably found a solution to the ‘Unable to log in’ issue. For the benefit of others:

Last night, my phone updated, and I encountered a similar problem—I couldn’t log in. Samsung prompted me to enter a ‘verification code’ or receive an ‘SMS’ on my phone, but the phone wasn’t active yet. Essentially a Catch-22 situation.

As an alternative: At the bottom, you’ll find the option ‘Don’t have an account.’ When you select that, it allows you to choose ‘Setup Account Later,’ enabling you to start using your phone.  (IMHO: Not obvious)

[RogerMoore]

You saved me, I hadn't found this option. Thanks so much. SUCH A BAD UX and UI. Come on Samsung.

[userUJvpk4nxxG]

In some cases you may only have a option to setup account later ( no "Don't have an account" option) , after you select that the next step is to click on "Done". Then you will be back to your normal home screen

[Anais22]

Thanks for posting this. What a frustrating update. It would be appreciated if the software writers and the companies they work for would realize many of us would prefer an AI-“lean” OS option. We’re capable of and prefer to do our own thinking. My work phone is an Apple and while there are glitches with those updates, Samsung wins the award for worst functionality following an update. This mess and lack of access to emergency calling because of it, is a solid reason why a Samsung is not likely to be my next personal phone.

[XxGreyShowsxX]

Well said, others will disagree, but until Samsung can ACTUALLY release a stable Beta OS, anything (and I mean ANYTHING) is better than Samsung. Motorola, OnePlus etc. even have better quality than Samsung. Samsung wanted to copy apple so badly, they followed their steps and removed the headphone jack and then decided to copy apple AGAIN and remove SD Card to force customers into paying for cloud storage (very much unneeded). I'm sick and tired of hearing "Samsung is so superior", by what? Flexing a 10+ year old feature?? Samsung needs to become even MORE innovative than they are. I'll never suggest their company to an individual, Motorola and OnePlus before them

[gopii]

same is happening with my z flip 4. but in my case after I press "Explore" it shows "advanced intelligence" and a lot of descriptions about the features and when I press next it shows a blank screen. my wifi is turned off, I can only attend normal phone calls. i cant do anything with it right now. Please help me if any one has any idea what is going on. PLEASE!!! 

[vikrant]

https://drfone.wondershare.com/android-update/samsung-update-issues-new.html#:~:text=Updates%20may%2...
Worked like charm

[vikrant]

1. Refresh the System Cache

A problem with the system cache may cause Samsung update issues. The system cache on your Samsung device is a collection of temporary files your phone uses to load the system and Android apps as quickly as possible.

Updates may cause temporary or permanent glitches in the system cache or even corrupt some files, causing all sorts of issues and slow performance problems.

You can fix these glitches by refreshing your system cache:

• Step 1: Power off your Samsung phone.
• Step 2: Press and hold the Volume Up button and the Bixby
• Step 3: Press and hold the Power button while holding the Volume Up and Bixby
• Step 4: Wait for the green Android logo to appear.
• Step 5: Once the Installing system update message appears, release all keys.
• Step 6: Press Volume Downto navigate the Android system recovery menu to the Wipe Cache Partition
• Step 7: Confirm your action by pressing the Power
• Step 8: Press the Volume Downbutton several times to select Yes, then press the Power button again.
• Step 9: Wait for the system to complete the cache deletion and select Reboot system now.
• Step 10: Press the Powerbutton to restart your phone.

You should now be able to use your phone without any problems.

2. Restart Your Device

You can fix temporary issues and glitches by restarting your Samsung device. Regular updates can cause bugs affecting your phone’s performance and system stability. A restart can clear the RAM and the system to prevent system issues and memory leaks.

Here’s how to restart your Samsung device:

• Step 1: Press the Volume Down and Power buttons simultaneously and hold them for about 12 seconds to engage the device power cycle.
• Step 2: Once the Maintenance Boot Mode appears, press the Volume Up/Down button to select Normal Boot.
• Step 3: Wait for the restart to complete.

When your phone restarts, check if it works as it should.