Original topic:

Unable to log into my phone after 6.1 update

(Topic created: 04-12-2024 11:14 AM)
1372 Views
Shamann
Astronaut
Options
Galaxy S22

Hi,

My phone just updated to UI 6.1. After the reboot, I entered my pin number then I had a screen welcoming me to One UI 6.1 and the only thing I could do was to click "Explore". So I did it.  When asked to connect to my Samsung account, I chose to connect with my Google account but I got a "Treatment failure" message (sorry, my phone is in French so the exact error is "Échec du traitement"). If I try to log with my email address, I get ""Erreur réseau" (network error).

So, I'm basically locked out of my phone. I did the reboot thing to clear the cache 3 times and it doesn't help. My phone was connected to a wifi network during the update and according to the icons I see at the top of the screen, it still is. I also have access to my mobile network.

I've tried to find a solution for the past hour and I'm starting to lose my cool.

I'd really appreciate if somone could help understand the issue and find a solution.

Thank you!

1 Reply
RayRub
Astronaut
Options
Galaxy S22
Can not call out or get calls
0 Likes