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Original topic:

Visual voicemail is not working, no solution from Samsung or AT&T

(Topic created: 2 weeks ago)
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Pieciu
Asteroid
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Galaxy S22

Visual voice mail is not working. I used it in the past but, few months after purchasing s22 ultra it stopped working. I can't find solution I installed, uninstalled cleared cache, etc. I talked to Att, nothing works

15 Replies
KGBurton
Constellation
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Galaxy S22

This one fixed it for me. Thank you.

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useryRn0N32xwb
Constellation
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Galaxy S22

This one worked for me today.  Thanks!

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Badlizzie
Constellation
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Galaxy S22
Userdt2TkUE18X that solution didn't work for me at all. Nothing has worked, I Conyers to get the message that something went wrong. This is the most annoying issue, any other suggestions?
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dougfifer
Asteroid
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Galaxy S22
I didn't have to do anything to mine, it just started working again on it's own after taking a couple months off.
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Members_6h8W9is
Constellation
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Galaxy S22

In my case, I switched carriers on my Galaxy S22 Ultra. Visual Voicemail wouldn't connect, even after trying the reset steps described previously.

My new carrier (USMobile) has a voicemail password reset option in their app, so i used it and tried network reset steps again. Visual voicemail still had the old messages downloaded, but none since the switch.

I used the option from visual voicemail to dial in, entered my new (temporary) PIN and then used the automated prompts to reset it back to the one I wanted.

That solved it for me - the app recognized the new message(s) I knew were there - it had to re-download older ones, but listed them, too.

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happywolf
Constellation
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Galaxy S22
I've researched and tried all the noted fixes, none of which work on my Galaxy S24 Ultra on Visible network. I chatted at length with Visible. They only had the same solutions I'd already tried. At this point, I'd just be happy to get rid of the visual voicemail setup screen and have the voicemail icon call *86 the way it used to. So very frustrating.
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