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Original topic:

Volume up and down buttons not making tone sound anymore

(Topic created: 06-01-2024 12:07 PM)
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splitzman
Constellation
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Galaxy S22

I have a S22+ and all of a sudden the tone sound has disappeared from the side button when adjusting volume up & down.   All the functions work fine, just the tone is gone.  Any suggestions

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! Let's try these steps to see if we can get your sound back working for your volume buttons!

 

Check the volume
Make sure the media volume isn't turned down or off in the Settings app. You can also try closing any apps and stopping media playback before adjusting the volume.
Check for obstructions
Remove any external devices, check Bluetooth connections, and make sure nothing is covering the phone's speaker or microphone. A poorly placed case or screen protector can cause sound distortions.

 

If you're still having the same problem the next thing I would suggest is to have a certified technician take a look at it!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! Let's try these steps to see if we can get your sound back working for your volume buttons!

 

Check the volume
Make sure the media volume isn't turned down or off in the Settings app. You can also try closing any apps and stopping media playback before adjusting the volume.
Check for obstructions
Remove any external devices, check Bluetooth connections, and make sure nothing is covering the phone's speaker or microphone. A poorly placed case or screen protector can cause sound distortions.

 

If you're still having the same problem the next thing I would suggest is to have a certified technician take a look at it!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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