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Original topic:

secure folder Error: Unable to move photos and videos

(Topic created: 07-27-2022 11:17 PM)
PICHONETA
Constellation
Options
Galaxy S22

is any one know how to fix secure folder is telling me couln't move error pls help

 
 
 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Thank you for reaching out. I understand your concern with moving media to a secure folder.Files need to be saved in your internal storage or to your SD card to be moved to Secure Folder. Files saved on your Cloud account can’t be moved to Secure Folder. Please check out this link: https://www.samsung.com/us/support/answer/ANS00081123/. Please view the Move Files to Secure Folder tab.  

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3 Replies
Prophet2k9
Astronaut
Options
Galaxy S22
Moving to where? Another secure folder?
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PICHONETA
Constellation
Options
Galaxy S22
videos and phothos trying to move it to the secure folder and is telling me coulnt move
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Thank you for reaching out. I understand your concern with moving media to a secure folder.Files need to be saved in your internal storage or to your SD card to be moved to Secure Folder. Files saved on your Cloud account can’t be moved to Secure Folder. Please check out this link: https://www.samsung.com/us/support/answer/ANS00081123/. Please view the Move Files to Secure Folder tab.