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‎08-01-2023 01:32 PM in
Galaxy S23Solved! Go to Solution.
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‎08-02-2023 12:27 PM in
Galaxy S23Hello, There! I’m so sorry to hear this!
Has anyone tried reinstalling the web view? If you’re having trouble, even after doing that, I’ve found this link from Google that seem to be helping others: https://support.google.com/android/thread/103591295/can-t-update-re-activate-or-uninstall-android-sy...
As for Samsung Health Application, I would recommend long pressing on the Samsung Health app icon and tap the info icon from the menu that appears. From there go to storage>Clear Cache
If the app still isn’t working, you may wish to clear the entire cache partition on your device. Make sure before proceeding further to back up any important data. You can find those steps here (note: this is a UK Samsung site, but the steps should be the same for the US): https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
If this is not working, the next option I would recommend is trying to perform a Factory data reset and see if this resolves all of the symptoms. https://www.samsung.com/us/support/answer/ANS00062029
If the symptoms reappear or occur once again, I would recommend submitting an error report. These reports will go to our engineers, so that they can look into the situation further. (The steps in this link will be the same for the US as well) https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
Thank you to everyone that’s reached out on this thread, we appreciate the participation! 🙂
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‎08-01-2023 04:49 PM (Last edited ‎08-01-2023 04:49 PM ) in
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‎08-01-2023 07:26 PM (Last edited ‎08-01-2023 07:33 PM ) in
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‎08-01-2023 07:38 PM in
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‎08-02-2023 07:04 AM in
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‎08-02-2023 09:44 AM in
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‎08-02-2023 12:27 PM in
Galaxy S23Hello, There! I’m so sorry to hear this!
Has anyone tried reinstalling the web view? If you’re having trouble, even after doing that, I’ve found this link from Google that seem to be helping others: https://support.google.com/android/thread/103591295/can-t-update-re-activate-or-uninstall-android-sy...
As for Samsung Health Application, I would recommend long pressing on the Samsung Health app icon and tap the info icon from the menu that appears. From there go to storage>Clear Cache
If the app still isn’t working, you may wish to clear the entire cache partition on your device. Make sure before proceeding further to back up any important data. You can find those steps here (note: this is a UK Samsung site, but the steps should be the same for the US): https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
If this is not working, the next option I would recommend is trying to perform a Factory data reset and see if this resolves all of the symptoms. https://www.samsung.com/us/support/answer/ANS00062029
If the symptoms reappear or occur once again, I would recommend submitting an error report. These reports will go to our engineers, so that they can look into the situation further. (The steps in this link will be the same for the US as well) https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
Thank you to everyone that’s reached out on this thread, we appreciate the participation! 🙂
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‎08-02-2023 12:35 PM in
Galaxy S23I have a number of 2FA set up so a factory reset would be quite a pain.
This is not an unrealistic expectation to have, to have a functional experience given no user modification. I'm on an unroofed phone and have never messed with developer settings (until trying to troubleshoot this issue)