If I ring someone from my work phone (Samsung Galaxy S23 Ultra), and they call me back, the call comes in on my private phone (Samsung Galaxy S10e).
But when they dial my work phone number, the calls comes in on my work phone.
No call forwarding etc is active and I can't explain how this happens, especially as only call backs to my work phone come in on my private phone, and not calls where someone dials my work phone number.
It sounds like your issue may stem from a feature called "Call Continuity" or "Call & Message Continuity," which can sometimes route calls to another connected device when certain conditions are met, especially if both devices share the same Samsung account or are connected via Bluetooth. Here are some troubleshooting steps to help resolve this:
Check Samsung Account Settings: If both phones are signed into the same Samsung account, try turning off features related to "Call & Message Continuity" or "Call Forwarding" if they’re available in the settings. These features are designed to allow calls and messages to be shared between Samsung devices.
Inspect Carrier Settings: Some carriers offer features that enable calls to ring on multiple devices if they share a linked number. Contacting your carrier to ensure that this isn’t happening due to any carrier-specific services could help.
SIM and Network Settings: Sometimes, a device’s SIM card or network setting could create this issue, especially if you've previously had any call-forwarding settings enabled. Check both phones to ensure no call forwarding or network linking settings are active.
If these steps don’t resolve the issue, a factory reset on the work phone or consulting Samsung Support might help pinpoint the exact cause.
It sounds like you might have dual SIM functionality or call forwarding configured in a way that causes calls to your work phone to be routed to your private phone. Even though you mention that call forwarding isn’t active, here are a few things you can check that could explain this behavior:
1. Dual SIM Configuration:
If your Samsung Galaxy S23 Ultra and Samsung Galaxy S10e are using dual SIM cards (one for your work number and one for your personal number), there could be a setting that is routing calls between the two phones.
Solution: Check the SIM settings in your work phone (S23 Ultra) to make sure it is not set to forward calls to another device. You can go to:
Settings > Connections > SIM card manager (or something similar) and review the settings to ensure that no forwarding or cross-device routing is set.
2. Call Forwarding Settings:
Even if you think call forwarding isn’t active, double-check the settings on your work phone.
Solution: On your work phone (S23 Ultra), go to Settings > Call Settings > Call Forwarding and ensure no settings are active that could be forwarding calls to your personal phone (S10e).
3. Samsung Account or Call App Features:
Samsung devices may have some features like Samsung Flow or Call & Text on other devices enabled, which allows you to answer calls and texts on different devices that are signed into the same Samsung account.
Solution: Check if Call & Text on other devices is enabled:
Go to Settings > Advanced Features > Call & Text on Other Devices and ensure it’s turned off if you don’t want your private phone to receive calls from your work phone.
4. Carrier-Specific Features:
Some carriers have features like One Number or Call Forwarding at the Carrier Level that could route calls from your work number to your personal phone.
Solution: Contact your carrier to verify that no services are unintentionally forwarding calls from your work phone number to your private phone.
5. Phone App or Contact Settings:
If you're using a custom dialer app or contact syncing app, there may be settings in that app that cause the calls to route incorrectly.
Solution: Check the dialer or contact app on both devices to ensure that they are configured to ring only on the correct phone.
By going through these checks, you should be able to identify the cause and stop the unexpected routing of calls from your work phone to your private phone.
