Original topic:

Hotspot

(Topic created: 05-23-2023 12:41 PM)
3166 Views
Rolando1185
Asteroid
Options
Galaxy S23
Hola a todos tengo un S23 ultra y lo compro directamente con Samsung pero cuando le active esim comenzó a consumir datos de hotspot hasta que se terminó mis datos de hotspot lo hizo por dos meses y llame al servicio al cliente de mi compañía celular y me dijeron que era problema de Samsung y envié a Samsung para que lo revisaran y todo esta bien y desactive la esim y active la sim física y el problema se soluciono. A alguien más le a pasado esto o que me pueda orientar como funciona o que puedo hacer.
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, Welcome to the Community. We understand how frustrating Mobile Hotspot concerns are.

This link provides steps for using Mobile Hotspot: https://www.samsung.com/us/support/answer/ANS00079036/

If you are having concerns with the Mobile Hotspot, we recommend reaching out to the service provider (your cell service carrier), as they are responsible for this service.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

2 Replies
Dan2023
Honored Contributor
Options
Galaxy S23
Su teléfono está diseñado para funcionar con la SIM física con su operador principal. A continuación, utilice la eSIM con cualquier operador secundario. Alterna entre los dos. Sospecho que, dado que no tenía acceso a su operador principal a través de SIM física, su eSIM se conectaba a través de un punto de acceso
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, Welcome to the Community. We understand how frustrating Mobile Hotspot concerns are.

This link provides steps for using Mobile Hotspot: https://www.samsung.com/us/support/answer/ANS00079036/

If you are having concerns with the Mobile Hotspot, we recommend reaching out to the service provider (your cell service carrier), as they are responsible for this service.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.