Bought this phone from a third-party in March 2023. I received this message a month later.
This device is disabled because it was reported as lost, stolen, or has an outstanding balance due to failure to meet trade-in terms. If purchased from Samsung.com check the email used at the time of purchase for an email sent by Samsung for the next steps. If didn't purchase this device from Samsung.com, please return the device to the place of purchase.
I checked that it wasn't stolen and it isn't. i think it may be from the trade-in issue.
Is there anything Samsung can do to help me?
Can I pay for it to get it unlocked?
Can Samsung Support reply to this?
Solved! Go to Solution.