JUMP TO SOLUTION Solved

Original topic:

Issues with Internet, GPS, Signal loss, Lagging device

(Topic created: 07-14-2023 08:34 PM)
534 Views
sammcc123
Astronaut
Options
Galaxy S23

Having issues with my internet, GPS, lag, and dropped calls. Can't pick up signals in my car that has internet 😒 this is irritating, never had these problems with my previous carrier. I thought T-Mobile made adaptations to this internet problem. I came back to T-Mobile after leaving for the same reasons years ago. I'm frustrated that, don't even know how to clear the cache

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello sammcc123,

 

Thanks for reaching out for assistance.

 

First let's try clearing the cache on your device. The link I'm providing below provides the steps on how to do so.

 

Check out this article here: https://www.samsung.com/ie/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

 

Next, I am providing a link below on how to connect your device to the internet. This link also provides many ways you can connect to the internet as well as Wi-Fi, Mobile Hotspot, and Mobile Data.

 

Check out this article here (Please note that this is an international model, but the steps will be the same in the US as well): https://www.samsung.com/ph/support/mobile-devices/how-to-connect-your-galaxy-device-to-the-internet/

 

If you are still experiencing the same symptoms after trying the steps above, then I would recommend reaching out to T-Mobile to further assist you.

 

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello sammcc123,

 

Thanks for reaching out for assistance.

 

First let's try clearing the cache on your device. The link I'm providing below provides the steps on how to do so.

 

Check out this article here: https://www.samsung.com/ie/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

 

Next, I am providing a link below on how to connect your device to the internet. This link also provides many ways you can connect to the internet as well as Wi-Fi, Mobile Hotspot, and Mobile Data.

 

Check out this article here (Please note that this is an international model, but the steps will be the same in the US as well): https://www.samsung.com/ph/support/mobile-devices/how-to-connect-your-galaxy-device-to-the-internet/

 

If you are still experiencing the same symptoms after trying the steps above, then I would recommend reaching out to T-Mobile to further assist you.

 

0 Likes
Reply