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Original topic:

One phone,3 different model,serial numbers??

(Topic created: 08-22-2023 11:01 AM)
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AliWright
Nebula
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Galaxy S23
Please help..another person has same issue too??
Omg! I literally was just looking at my phone,my account,and the email they sent saying ty for registering? All three places,the model ,serial etc. are different??
 Also on my account it has my phone listed twice? One says Samsung Galaxy S23 Ultra active sign in today,below it.. Another picture of this phone,but says Alis Galaxy sm- s918u1..and says not active?? Last sign in July something, ( when I bought phone) Please someone help??
I bought through Amazon, cked that it was official, when I went to put in my straighttalk account(first switch sim,and st,blocked me from my account? Until I bought new sim).
Now,it took almost a month of them messing with my phone and account, seriously, change my password, my code,my ZIPCODE??
Now,looking around on phone to see all this,above,about phone..
I'm worried and upset.
Please 🙏 help..

1 Solution


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Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23

After looking all the information over via the email you sent me; all is well! You have absolutely nothing to be concerned about. Remove the other devices and carry on lol. 😅 

The e-sim IMEI will always slightly differ from that of the physical SIM, that I assume, you transitioned from fairly recently? Both are technically registered on your carrier's network. There aren't that many differences that I saw between the important info in your email, and where there were it was expected and completely fine due to U (carrier locked) vs. U1 (unlocked) firmware. You can confirm this info with Straight Talk, but I see nothing strange.

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12 Replies
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23

After looking all the information over via the email you sent me; all is well! You have absolutely nothing to be concerned about. Remove the other devices and carry on lol. 😅 

The e-sim IMEI will always slightly differ from that of the physical SIM, that I assume, you transitioned from fairly recently? Both are technically registered on your carrier's network. There aren't that many differences that I saw between the important info in your email, and where there were it was expected and completely fine due to U (carrier locked) vs. U1 (unlocked) firmware. You can confirm this info with Straight Talk, but I see nothing strange.

AliWright
Nebula
Options
Galaxy S23
I knew you'd be here! Hahaha 1692728101639.gif
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23
I'm virtually omnipresent in the Community lol. 🙃
AliWright
Nebula
Options
Galaxy S23
I know..😜
AliWright
Nebula
Options
Galaxy S23
Let me get them
AliWright
Nebula
Options
Galaxy S23
Are u sure?? Because I don't know which ones registered? Which one is on straighttalk? And after that ordeal,omg,it was insane.. but if your sure I will.. but can't comprehend why so many differences between them all?
Thank you so much for helping me!! 💗
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23
I'm positive. The e-sim IMEI will always be slightly off from the physical SIM, that I assume, you transitioned from fairly recently? Both are technically registered on your carrier's network. There aren't that many differences that I saw between the important info in your email, and where there were it was expected and completely fine due to U (carrier locked) vs. U1 (unlocked) firmware. You can confirm this info with Straight Talk, but I see nothing strange. 😛
AliWright
Nebula
Options
Galaxy S23
When straight talk was messing with me,one day I had a e sim numbers?
Then,it was blank,then back?
I don't know what e- sim is?
Should I use that?
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23
An e-SIM is just a physical SIM card that has been transfered into your phone so that you no longer need a physical one. Yes, use your e-SIM. 🙂