Original topic:

Running slow after update

(Topic created: 2 weeks ago)
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Brayden1
Halo
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Galaxy S23

My s23 ultra still hasn't got a one ui 14 update and is starting to run slow. It's a locked AT&T phone and called both Samsung and AT&T and they said they can't do anything about it. I got on my computer but no update there, factory reset the phone 3 times and still won't update. I need help now

8 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S23

@Brayden1 If it's AT&T locked, then it is an AT&T issue. I would take it into one of their locations and have them resolve it. 

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Charkatak
Honored Contributor
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Galaxy S23
Is your carrier also AT&T or something else?

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Brayden1
Halo
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Galaxy S23
It is AT&T
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Brayden1
Halo
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Galaxy S23
I already saw that article and it didn't help
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ohio_mike
Cosmic Ray
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Galaxy S23
What is your service provider software version. It might be helpful
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Brayden1
Halo
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Galaxy S23
?
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ohio_mike
Cosmic Ray
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Galaxy S23
Here's mine and it explains why I can't update1730146321072.jpg
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